Grown Turtle
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How refunds and cancellations are handled at Grown Turtle.
Monthly retainer clients may cancel with 30 days' written notice. Fees paid for the current month are non-refundable, but no charges apply after the notice period.
Project-based engagements typically follow a milestone payment schedule (e.g. 50% upfront, 25% at midpoint, 25% on delivery). Once a milestone has been approved and payment released, that portion is non-refundable. Refunds may be considered on a case-by-case basis at the sole discretion of Grown Turtle.
Third-party ad spend paid to Google, Meta or any other advertising platform is non-refundable by Grown Turtle. Any refund must be requested directly from the platform.
Email contact@grownturtle.in with your invoice number, engagement details and reason for the refund request. We aim to respond within 5 business days.
Last updated: January 2026 · Questions? Email contact@grownturtle.in